Grievance Procedure
BrookeRidge Farms, L.L.C. recognizes the value of a grievance procedure that provides for the timely review of employee grievances in a fair yet workable manner. A grievance is considered to be any dispute between an employee and the company, which impacts on an employee’s ability to perform his or her job.
Although purely personal matters between employees would not ordinarily give rise to a grievance subject to this grievance procedure, any matter that adversely affects an employee’s ability to perform his or her job could be the subject of a grievance. Use good individual judgment and common sense as your guide.
The grievance procedure being utilized encourages the informal resolution of grievances at several stages. Informal resolution can be obtained through team Supervisor or the owner. The attached grievance form will serve as the appropriate form for submitting a grievance. You may attach any additional information that you feel necessary to fully state your grievance.
Guidelines
The following guidelines shall be applicable to all phases of the grievance process.
All employees should endeavor to create a work environment that encourages an employee to discuss a grievance. The atmosphere created should be free from interference, coercion, restraint, and discrimination.
All employees shall cooperate fully with the grievance review team and the management team.
Grievances should not be discussed openly throughout the company. Interviews and investigations should be conducted in as private a setting as possible.
A grievance may be withdrawn at any time prior to the issuance of a written report by the grievance review team or management team. Specified time limits are exclusive of Saturdays, Sundays, and holidays.
Employee steps to take
The following steps should be taken to resolve problems or concerns about BrookeRidge programs, policies, procedures, or personnel.
- First Step: To encourage informal resolution, an employee should bring his or her grievance to the attention of his or her Supervisor. No written grievance form would need to be completed. The Supervisor employee would discuss the grievance and determine a plan to resolve it. The Supervisor and employee will then implement the plan. The grievance should be raised within 30 days following the events or circumstances giving rise to it, and the employee and his or her Supervisor shall endeavor to resolve it within 5 days thereafter.
- Second Step: If Step 1 is not successful, or if the grievance is against an employee’s Supervisor, an employee shall submit written grievance to the owner. The grievance should be submitted within 35 days following the conduct that led to the grievance.
- Third Step: The owner will also seek an informal resolution to the grievance, and may conduct such investigations as necessary, including discussions with the person submitting the grievance, the persons against whom the grievance is submitted and any other employees who have personal knowledge of any matters related to the grievance. If an informal resolution is achieved, the owner shall prepare a brief written statement setting forth the resolution. The statement shall be signed by the person submitting the grievance and the person or persons against whom the grievance was directed. Copies shall be given to each of these persons. The office shall retain one copy. Efforts to resolve the grievance under Step 3 should be concluded within 10 days following the submission of the written grievance.
Individual and Family steps to take
The following steps should be taken to resolve problems or concerns about BrookeRidge programs, policies, procedures, or personnel.
- First Step: Discuss the matter with the BrookeRidge employee or Professional Parent most directly associated with the concern.
- Second Step: If they are not able to resolve the issue, you may contact the owners of BrookeRidge Farms. In addition to discussion with the owners, you may submit a concern on our website on the concerns page located here
- Tammy Brooke Phone No: 801-644-1860
- Dave Brooke Phone No: 801-644-1858
- Email: [email protected]
- Third Step: If you are still not satisfied you may contact your DSPD Support Coordinator. Or DCSF Case Manager.